Return & Refund Policy

Last Updated: 11 August 2026

At Shreeshta Sarees, we want you to feel confident about every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Window

We offer a 30-day return policy.

You have 30 days from the date you receive your order to request a return.

After this period, we may not be able to accept your return request.

2. Return Eligibility

To be eligible for a return, the product must:

• Be in the same condition in which you received it.

• Be unused and unworn.

• Have all original tags attached.

• Be returned in its original packaging.

• Include the original receipt or valid proof of purchase.

Products that do not meet these conditions may not be eligible for a return.

For sarees, ethnic wear, and other apparel, the item must not have been worn, washed, altered, stained, damaged, or otherwise used.

3. How to Request a Return

To request a return, please contact us at:

Email: shreeshtamall@gmail.com
Phone: +91 9187225962

Please provide your order details and explain the reason for the return. Where required, we may request photographs or additional information to assess the condition of the product.

Please do not send an item back without first contacting us and receiving confirmation from our team. Unauthorised returns may not be accepted.

If your return request is approved, we will provide you with the necessary return instructions, including where and how to send the product.

4. Return Shipping

Once your return has been approved, we will provide instructions regarding the return shipment.

Unless otherwise communicated by Shreeshta Sarees, return shipping arrangements and any applicable return shipping charges will be communicated to you at the time your return is approved.

The returned product remains the customer's responsibility until it reaches Shreeshta Sarees. We therefore recommend using a reliable and trackable shipping service when returning an item.

5. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive:

• A damaged product

• A defective product

• The wrong product

• A product that is materially different from what you ordered

please contact us as soon as possible after delivery at shreeshtamall@gmail.com.

To help us evaluate the issue and resolve it quickly, we may request photographs or videos of the product, packaging, shipping label, or any visible damage.

If the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition.

Returns may not be accepted for:

• Products that have been worn, washed, altered, or used.

• Products without their original tags or packaging.

• Products that have been damaged after delivery due to improper handling or use.

• Products that are stained, soiled, perfumed, or otherwise altered.

• Products returned without prior approval.

• Gift cards.

• Products specifically identified as final sale or non-returnable at the time of purchase.

Additional product-specific return restrictions, where applicable, will be communicated on the relevant product page or at the time of purchase.

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

7. Sale and Discounted Items

Products purchased during a sale, clearance event, or under a promotional offer may have specific return or exchange conditions.

Where a product is marked as non-returnable, final sale, or otherwise excluded from returns at the time of purchase, it will not be eligible for return unless the product is received damaged, defective, or incorrect.

Please review the applicable terms before completing your purchase.

8. Exchanges

If you would like to exchange an item for another product, size, colour, or design, please contact us first.

An exchange will be subject to product availability and the eligibility requirements outlined in this policy.

Where a direct exchange is not possible, you may be required to return the original product and place a separate order for the replacement product.

9. Return Inspection

Once we receive your returned product, our team will inspect it to confirm that it meets the return conditions outlined in this policy.

Receiving a returned package does not automatically mean that the return has been approved.

If the returned product does not meet the eligibility requirements, we reserve the right to reject the return.

10. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable refund amount will be processed to your original payment method.

Refunds will generally be processed within 10 business days after the return has been approved.

Please note that once we process the refund, the time taken for the amount to appear in your bank account, card account, or other payment method may vary depending on your bank or payment provider.

11. Refund Delays

If you have been notified that your refund has been approved but the amount has not appeared after the applicable processing period, please first check with your bank or payment provider.

If you still have not received your refund after 15 business days from the date of refund approval, please contact us at:

Email: shreeshtamall@gmail.com
Phone: +91 9187225962

We will assist you in checking the status of the refund.

12. Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed, packed, or dispatched.

If your order has already been dispatched, you may need to follow the return procedure outlined in this policy.

13. Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact:

Shreeshta Sarees
Email: shreeshtamall@gmail.com
Phone: +91 9187225962
Address: 51, 2nd Main, Sampige Rd, near Mantri Mall, Malleshwaram, Bengaluru, Karnataka 560003