Terms of service

Terms of Service

Last Updated: 11 August 2026

Welcome to Shreeshta Sarees. These Terms of Service ("Terms") govern your access to and use of the Shreeshta Sarees website, online store, products, services, content, features, and related services (collectively, the "Services").

By accessing, browsing, or using our website, or by purchasing products from us, you agree to be bound by these Terms, along with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website.

If you do not agree with these Terms, please do not use our website or Services.

1. Eligibility and Account Information

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you create an account or provide information while placing an order, you agree to provide information that is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

You may not sell, transfer, assign, or otherwise allow another person to use your account without our prior written permission.

2. Our Products

We make every reasonable effort to ensure that product descriptions, images, colours, measurements, and other information displayed on our website are accurate.

However, actual colours may vary depending on your device, screen settings, lighting, photography, and other factors. This is particularly relevant to sarees, fabrics, embroidery, prints, and other textile products.

Minor variations in colour, texture, weave, finish, embroidery, or craftsmanship may occur and may be an inherent characteristic of certain fabrics and handcrafted products.

Product descriptions, photographs, availability, specifications, and prices may be changed or updated at our discretion without prior notice.

We reserve the right to discontinue any product or limit the quantity available for purchase at any time.

3. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order will be considered accepted only after we have successfully received and processed your payment and confirmed the order.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:

  • A product is unavailable or incorrectly listed.

  • There is an error in the product description or price.

  • We suspect fraudulent or unauthorised activity.

  • The order appears to be placed for unauthorised resale.

  • We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel or modify an order after it has been placed, we will make reasonable efforts to contact you using the information provided during checkout.

Please review your order carefully before completing your purchase, as cancellation requests may not be possible once an order has been processed.

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

4. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your purchase will be the price displayed at the time your order is successfully placed, subject to any applicable promotions, discounts, taxes, shipping charges, or other fees.

Promotional offers may be subject to additional terms and conditions. Where a promotion has specific terms that conflict with these Terms, the terms of that promotion will apply to the extent of the conflict.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

You also confirm that you are authorised to use the payment method provided for the transaction.

We reserve the right to cancel or refuse transactions where payment cannot be verified, is declined, or is reasonably suspected to be fraudulent or unauthorised.

5. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery timelines provided by us are estimates and may vary depending on the destination, courier partner, weather, public holidays, operational circumstances, or other factors beyond our reasonable control.

Shreeshta Sarees shall not be responsible for delays caused by courier companies, logistics providers, customs authorities, incorrect delivery information, natural events, or other circumstances beyond our reasonable control.

Once an order has been handed over to the designated delivery partner, delivery is subject to the courier's processes and timelines.

Customers are responsible for providing accurate shipping and contact information. Shreeshta Sarees shall not be responsible for delivery issues arising from incorrect or incomplete information provided by the customer.

For detailed information regarding shipping, please refer to our Shipping Policy.

6. Returns, Exchanges and Refunds

All returns, exchanges, cancellations, and refunds are subject to our Refund & Return Policy.

Please review the applicable policy before placing an order.

Certain products may be non-returnable or non-exchangeable due to their nature, hygiene considerations, customisation, sale conditions, or other restrictions specified on the product page or in our Refund & Return Policy.

7. Intellectual Property

All content available through our Services, including but not limited to:

  • Brand names and logos

  • Product names and descriptions

  • Photographs and images

  • Graphics and designs

  • Website layouts

  • Text and written content

  • Videos and audio

  • Product reviews and other materials

is owned by or licensed to Shreeshta Sarees and is protected by applicable intellectual property laws.

You may access and use our website for personal and lawful purposes only.

You may not, without our prior written permission:

  • Copy, reproduce, or republish our content.

  • Modify or create derivative works from our content.

  • Distribute or commercially exploit our content.

  • Use our photographs, designs, logos, or branding for commercial purposes.

  • Scrape, extract, or systematically collect information from our website.

  • Reproduce substantial portions of our website or catalogue.

All rights not expressly granted under these Terms are reserved by Shreeshta Sarees.

8. Third-Party Services and Tools

Our website may use services, applications, payment gateways, shipping providers, analytics tools, or other features provided by third parties.

These third-party services may have their own terms, conditions, and privacy policies.

Where third-party services are made available through our website, your use of those services may be subject to the terms imposed by the relevant third-party provider.

Shreeshta Sarees is not responsible for the availability, functionality, policies, or practices of third-party services that are outside our control.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Shreeshta Sarees.

We are not responsible for the content, availability, accuracy, security, privacy practices, or policies of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

Any transaction or interaction you have with a third party is between you and that third party.

10. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

However, purchases made through our website are transactions between you and Shreeshta Sarees.

Shopify is not responsible for the products sold by Shreeshta Sarees or for the fulfilment, quality, delivery, returns, refunds, or other aspects of transactions between you and Shreeshta Sarees.

11. Privacy

Your use of our Services is also governed by our Privacy Policy.

The Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and how we protect it.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our website is powered by Shopify and may use other third-party service providers, certain information may be processed by those providers as necessary to operate the Services.

12. Customer Reviews and Feedback

If you voluntarily submit reviews, comments, suggestions, photographs, testimonials, or other content to Shreeshta Sarees ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, adapt, and distribute that Feedback for purposes including operating, improving, and promoting our Services.

You represent that:

  • You own or have the necessary rights to submit the Feedback.

  • The Feedback does not violate the rights of another person or entity.

  • The Feedback is not unlawful, misleading, defamatory, abusive, obscene, or otherwise inappropriate.

  • The Feedback does not contain malicious software or harmful code.

We reserve the right to remove or decline to publish Feedback that we believe violates these Terms or applicable law.

You remain responsible for the content and accuracy of any Feedback you submit.

13. Errors and Inaccuracies

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping charges, or other information.

We reserve the right to correct such errors, update information, modify product details, or cancel affected orders where necessary.

If an order is affected by a material error, we will make reasonable efforts to contact you and, where applicable, provide an appropriate resolution.

14. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use our website or Services to:

  • Violate any applicable law or regulation.

  • Infringe the intellectual property rights of Shreeshta Sarees or another party.

  • Submit false, misleading, or fraudulent information.

  • Impersonate another person or entity.

  • Harass, threaten, abuse, or harm our employees, representatives, customers, or other users.

  • Introduce viruses, malware, or other harmful code.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with the operation or security of our website.

  • Copy, scrape, extract, or systematically collect website data without our permission.

  • Use automated systems, bots, crawlers, or similar tools to access or collect information from our website without our prior written permission.

  • Engage in activities that could damage, disable, overburden, or impair our Services.

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been violated.

15. Suspension and Termination

We may suspend or terminate your access to our Services, including your account, if you violate these Terms, engage in fraudulent activity, misuse our Services, or otherwise engage in conduct that may harm Shreeshta Sarees, our customers, or our Services.

Termination will not affect any rights or obligations that arose before termination.

Any provisions of these Terms that are intended by their nature to continue after termination will remain in effect.

16. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available. However, our Services are provided on an "as available" basis.

To the fullest extent permitted by applicable law, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors or technical issues.

  • All information displayed on the website will always be complete or current.

  • Every product shown on the website will always be available.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Shreeshta Sarees, its owners, employees, representatives, affiliates, service providers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services, except where such liability cannot legally be excluded.

This includes losses arising from website interruptions, technical issues, third-party services, delivery delays, or circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shreeshta Sarees, its owners, employees, representatives, affiliates, partners, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  1. Your violation of these Terms.

  2. Your violation of applicable laws or the rights of another person.

  3. Your misuse of our website or Services.

  4. Content or Feedback submitted by you that violates these Terms or applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain valid and enforceable.

20. Waiver and Entire Agreement

If we do not immediately enforce any right or provision under these Terms, that does not mean that we have waived that right or provision.

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement governing your use of our Services and supersede any prior agreements or understandings relating to the same subject matter.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Shreeshta Sarees may assign or transfer its rights and obligations under these Terms where permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, our Services, or purchases made through our website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, unless otherwise required by applicable law.

23. Changes to These Terms

We may update or modify these Terms from time to time.

The latest version will always be made available on this page, along with the date on which it was last updated.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Shreeshta Sarees
Email: shreeshtamall@gmail.com
Phone: +91 9187225962
Address: 51, 2nd Main, Sampige Rd, near Mantri Mall, Malleshwaram, Bengaluru, Karnataka 560003